How to contact Warranty / Service
Due to the high price of gasoline, and because we have the lowest prices in America, we are experiencing a high volume of calls and email. To help provide you with a faster response we have initiated an online parts/service ticket system so we can better serve you with any of these issues. Please go to our website and on the home page under Online Requests fill out the Service Request or the Warranty claim describing the issue you are having and be sure you include your date of purchase and your order number and a tech will contact you. You will be contacted within 3 business days. Thank you for your business.

Warranty Policy
ATVDiscounter.com acts as an agent for the manufactuer to guarantee that all units purchased from our store or from our website conform to our published descriptions of the product, and are free from defects in material or workmanship for a period of 12 months from time of delivery for the engine and 30 days on all covered materials.  This warranty covers all parts necessary to restore the unit back to working condition.  While under warranty, ATVDiscounter.com will provide complimentary service for your unit at no additional cost at any of our service centers.  For warranty repairs, the buyer is responsible for delivering the unit to and from an ATVDiscounter.com service center. ATVDiscounter.com will not pay any associated travel costs or shipping costs for getting the unit to one of our service centers.  For a list of our service center locations, please visit our website.

ATVDiscounter.com requires that defective warranty part(s) be returned to us in order to exchange for new replacement part(s).  The buyer is responsible for paying all associated shipping costs for returning the defective warranty part(s) back to ATVDiscounter.com.  New replacement part(s) under warranty will be shipped to buyer at no additional cost to the buyer.

For your safety and the safety of all riders of your vehicle, ATVDiscounter.com recommends that any assembly or maintenance on your unit be performed by a certified mechanic.  This will ensure that any unforeseen issues that arise will be adequately addressed by a trained professional.  Possible issues that could arise include, but are not limited to, electrical connections that have become disconnected in shipping, vacuum or fuel hose(s) that have become dislodged in shipping, and/or loose nuts and bolts that may need to be tightened.  While these issues are usually simple for a mechanic to fix, they can be extremely difficult to troubleshoot for someone lacking proper training.

ATVDiscounter.com has a trained and knowledgeable staff of technicians who are able to assist with troubleshooting your unit during normal business hours.  Please check our website to schedule a phone appointment with one of our technicians.

Additional Warranty Coverage

• Labor is free if you send your vehicle to one of service centers for repair
• Warranty does not cover or reimburse any outside labor charges
• Warranty does not cover any towing or shipping charges to and from our service centers
• All wholesale vehicles for resale and not personal use will only have a 30 day limited warranty from ATVDiscounter.com. Dealers may go through the manufactuer directly for the factory warranty. 

If you have any warranty issues, please call our Warranty Department at  (817) 717-7004 .  Trained and friendly service representatives are standing by to assist you with any warranty issues you may have.

Exclusions to the ATVDiscounter.com warranty include the following:

• Shipping costs;
• Compensation for inconvenience or loss of use;
• Any consequential or incidental damages, such as the cost of a rental car, gasoline charges, loss of income, towing charges, telephone calls, property damage, or legal fee and costs;
• The cost of third party labor and any additional parts required to remove the defective parts and to complete installation of a replacement part; 
• Use as a commercial or rental vehicle;
• Loss of time without vehicle;
• Vandalism, fire or theft;
• Crash or accident;
• Unauthorized outside repair; and
• Extreme riding, racing, stunt work, or competitive racing.

Warranty does not cover standard wear and tear parts, such as:

Hoses;
Lubricants; 
Gaskets;
Brake handles, brake shoes, or brake pads;
Seats or seat covers; 
Light bulbs or fuses; 
Spark plugs;
Tires or rims;
Drive belt or additional belts;
Batteries (manufacturer only provides starter batteries);
Starters
Filters including but not limited to: air or fuel filters;
• Plastics, moldings, faring, body parts, engine covers, or body panels;
• Gaskets, CV boots, or clutch wear parts;
• Any part made from rubber;
• Battery chargers;
• Shocks; and
• Clips, nuts, bolts, fasteners, or chain.  

You may extend your factory warranty on your vehicle by purchasing the following: (please see your vehicle description for factory warranty periods). 

1. 3 Month Extended Warranty: $39
2. 6 Month Extended Warranty: $99
3. 12 Month Extended Warranty: $149

This written and implied warranty is the buyer's exclusive remedy for any defect or breach of warranty. Some states do not allow limitation on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

This warranty is in addition to the implied warranty of merchantability and in no way is an attempt to limit any remedy the buyer may have under the law for breach of the implied warranty of merchantability.

Safety Concerns and Recommendations

Our primary concern at ATVDiscounter.com is your safety.  These vehicles may be driven at high speeds and, in some cases, riders may be children.  The buyer can help safeguard all riders by having the vehicle properly assembled and inspected by a professional mechanic prior to using.  Many local dealers will charge a prep and assembly fee in order to validate the factory warranty.  ATVDiscounter.com does not charge a prep and assembly fee for online orders, so that the buyer can have this service done locally when the unit is delivered.  Having this work done by a professional can help ensure that your vehicle is properly assembled and adjusted so that you can safely enjoy it.  We suggest checking all the issues above on our fully assembled units for safety verifcation purposes.

All shipped vehicles are new in the factory crate and some assembly is required.  Our vehicles are usually 90% assembled out of the crate.  A professional mechanic is required to assemble and prep the vehicle, which includes changing all fluids in the vehicle (such as motor oil, gear oil, and radiator fluid), connecting the fuel line or any other lines that may have become loose during shipping, properly inflating tires, and properly adjusting the carburetor.  All nuts and bolts should be tightened when the unit is received, and they should also be periodically checked after riding the vehicle for additional safety.

It is recommended that you fully charge the battery of the vehicle for 24 hours prior to first use.

These vehicles also require a break-in period of approximately 100 miles.  During the break-in, alternate speeds and do not exceed 3/4 of the throttle.  Anytime after riding, make sure to tighten all bolts and nuts that may become loose due to engine vibration.

If you still have questions please contact our Service Support department.

Return Policy

The ATVDiscounter.com return policy is as follows: 

1. Obtain a Return Merchandise Authorization Number (RMA) from our Warranty Department.  Any vehicles returned without an RMA number will not be accepted.  A copy of your original invoice must be included in a return shipment.  Customers are responsible for returning the merchandise at their own expense. Freight collect and COD packages will not be accepted. This request must be in writing via email. 
2. Vehicle must be returned in its original packaging within 7 days of delivery in new, re-sellable condition. 
3. Vehicle must not be assembled, fueled or used in any way.  Fueled vehicles contain gasoline which is hazardous and due to safety precautions, freight companies will not ship any vehicles containing flammable materials. This return policy does not apply to vehicles that have had alterations, abuse, negligence, accidents or have not received proper maintenance. 
4. All packaging materials, instruction manuals and parts must be returned. Any missing parts or damages will be deducted from your refund amount.
5. Shipping expenses are not refundable nor reimbursed for any reason. Buyer is responsible for ALL freight charges including the first shipment and return shipment.

Additional Instructions for Engine Returns

• Owner must supply adequate documentation of general engine best practices and maintenance including oil changes, fuel filter changes, air filter changes, and spark plug replacements.
• Owner must supply documentation from a certified mechanic with a valid engine diagnostic showing a faulty engine.
  
  Note: All vehicles with free shipping means the shipping cost was included in the price of the vehicle at time of purchase. The originating shipment freight cost will be deducted from your refund.