Lost or Shipping Damages
ATVDiscounter.com safely packs and crates all items to assure your items will arrive free of shipping damages. However in the event you find your product lost or damaged during shipping, please fill out our online claim form and a friendly customer service representative will contact you about the lost or shipping damage claim. To guarantee eligibility for any lost or shipping damage cost reimbursements, a freight protection plan must be purchased at the time of initial order. Be sure to purchase a protection plan to insure your investment. If your vehicle was not insured, the trucking company may void any claims. Please be sure to inspect your package when it arrives.

Any damages must be noted on the delivery receipt.  If the damage is not noted on the delivery receipt, we will be unable to  file the claim to the freight company.  Please submit all required and supporting documents within 3 days. Failure to do so will void your claim deadline.  Remember to save all original packaging material in case the shipping company exercise, its right for inspection.

Trained and friendly customer service representatives are on staff to assist and resolve any shipping claims. If your unit was damage during shipping and you purchased a freight protection plan, we will make a claim on your behalf with the freight company. In most cases where damages are just cosmetic damage to your plastic panels, you may request replacement parts from us free of charge.  This way you do not have to return the scooter or go through the claims process.  In the unlikely event of a lost unit during transit, a replacement unit will not be sent out until the claim is approved by the freight company which may take up to 90 days. If you cancel your order during the claims process, you will be charged a 20% cancellation fee and all associated shipping costs.  The remaining refund will not be issued until the claim is approved by the associated freight company.

Rush Delivery
ATVDiscounter.com offers expedited shipping on all orders.  This will guarantee that your order is placed on a truck within 3 days of payment receipt or we will refund you the cost of Rush Delivery.  Rush Delivery is available for the low price of $59.99.  Rush Delivery is the only option when you need an order by a certain date.  Please ask your salesman for more information.

Damage/Refused Shipment
Packages sometimes appear to be worse condition than they actually are. We ship our products in supported framed crates and even though sometimes the crate looks bent or damaged, your product is not. In an unlikely event where there are minor damages such as blemishes and scratches, please do NOT refuse your package. Accept package and send us pictures so we can take care of you. We will NEVER leave you with a damage product. Minor damages can be taken care of directly through us without going through the long claims process. Once we get the pictures we will send you replacement parts free of charge or touch up paint to repair the scratches and blems.

If you refuse your shipment for any reason, you will be charged a 20% restocking fee and all shipping costs including the original shipment and return shipment. We are always here to help our customers and make everything right. In a very rare instance where you receive a product that is damaged beyond repair then we will send a pick up tag and have the unit returned for replacement.  Again we will make that decision when we see the pictures. It is common that large items such as go karts when shipped in a metal crate will have some minor scratches or blemishes.  In such a case we will send you touch up paint to touch up the damage area.

Freight Delivery Limitations
ATVDiscounter.com offers free lift-gate services on your order when available.  There are some cases where lift-gate services are not provided by the freight company.  If you are purchasing a large unit we recommend that you pick up your unit at the freight terminal closest to you because otherwise (because of the size of these crates) you will need a forklift to unload them from the freight truck.  Any associated charges for delivering, removing, or lifting a unit from a freight truck or terminal are the buyer's responsibility.  ATVDiscounter.com will not pay or reimburse you for any of these associated costs.  

In addition, if your shipping address is located in a remote/rural area and the freight company determines that the roads, driveway, access roads, and/or gates are too small for them to deliver through then you will need to pick up your unit from the freight terminal.  ATVDiscounter.com will not pay or reimburse you for any of these associated costs in picking up the unit from the freight terminal or delivery from the terminal. 

Cancellation Policy
ATVDiscounter processes all orders immediately and sent to our warehouse for shipping.  You will be charged a cancellation fee of 20% of the cost of your order if you choose to cancel prior to your order being shipped from our warehouse.  If your order has been processed and shipped and you wish to cancel, you will be charged a cancellation fee of 20% of the cost of your order, plus all shipping costs incurred for ATVDiscounter to ship the unit to you (even for a unit offered with free shipping), and all shipping costs to return the unit to ATVDiscounter. 

All cancellations must be sent in writing, via e-mail or fax.  Please contact your salesperson for the correct e-mail address or fax number for submitting cancellation requests.  Orders cannot be cancelled over the phone, but you may contact your salesperson by phone to confirm that your written cancellation request has been received.

Orders may not be cancelled or refused due to extended shipping times.  Orders may only be cancelled if the order exceed 30 business days for transit.

Shipping Policy Overview 
Below is an overview of our Shipping Policy.

• ATVDiscounter.com is not responsible for shipping delays.
• ATVDiscounter.com is not responsible for return shipping cost
• ATVDiscounter.com is not responsible for any extra cost incurred by the customer after the product has been shipped
• ATVDiscounter.com can not guarantee any order delivery times
• ATVDiscounter.com is not responsible for damage that occurred during shipping
• ATVDiscounter.com is not responsible for costs incurred from cancelling an order. All costs due to cancellation must be paid in full and are not refundable. (Example: If product has left the warehouse and the order is cancelled. The shipping company will charge freight whenever the product leaves our warehouse.). Items with free shipping will be charge the original cost of shipping to customer and return shipping which averages $199 dollars each way.
• The freight company can only hold shipment for a few days before they begin to charge storage fees. It is the customer's responsibility to be available to sign for the freight when it is ready for delivery. If the customer fails to be available to sign for a shipment and it is returned, customer is responsible for all shipping charges including originating shipping cost (even if product has "free" shipping) and return shipping.
• In the unlikely event that the freight truck cannot access your area or is unable to deliver your product due to geographic location or size of the product ordered, you will be responsible to meet the trucker at a designated area near your location or pick up your product at the local terminal. Large items will require that you help the driver take it down from the truck. Free lift-gate service and notification service may not be available in all areas and does not apply to smaller items such as helmets or parts.
• If the freight company loses your order or there is a mix-up at our warehouse and we ship you the wrong item, we reserve the right to resend another product or the correct product to you. If you want to cancel the order instead of reshipment of your product, then we will charge you a 20% cancellation fee.  This fee is because we have to incur shipping cost and time to file proper paperwork for you.  We need the opportunity to fix the situation for you.  We will do everything to make you satisfied with your purchase.
• All originating shipping related fees are paid by ATVDiscounter.com when an order is processed.  The use of the phrase "free shipping", is understood to mean that shipping costs are already a part of the listed price for the unit(s).